DSTV is a leading satellite TV service provider in Nigeria, offering a wide range of channels and packages for entertainment, sports, news, and more. DSTV has millions of subscribers across the country who enjoy its high-quality and affordable service.
However, sometimes you may need to contact DSTV customer care for various reasons, such as to make inquiries, pay your subscription, upgrade or downgrade your package, fix errors, or get technical support. In this article, we will show you how to contact DSTV customer care easily and conveniently using different methods.
We will also help you find out the best DSTV package for you and how to get the best deal possible. By contacting DSTV customer care and choosing the right package, you can save money, access more channels, and enjoy a better viewing experience.
How to Contact DSTV Customer Care
In this section, you will learn how to contact DSTV customer care using different methods, such as phone, email, social media, live chat, USSD, and WhatsApp. You will also find out the advantages and disadvantages of each method and some tips on how to get the best service from DSTV customer care.
Phone
One of the easiest and fastest ways to contact DSTV customer care is by phone. You can call their toll-free number 0803 900 3788 or their landline number 0127 03232 from any network in Nigeria. You can also call their dedicated numbers for different networks, such as MTN, Glo, Airtel, and Etisalat. Here are the numbers:
- MTN: 0814 986 0333
- Glo: 0811 363 0333 or 0800 3788 2663
- Airtel: 0708 063 0333
- Etisalat: 0909 063 0333
When you call DSTV customer care by phone, you can speak to a representative who will assist you with your queries or issues. You can also use the interactive voice response (IVR) system to access some self-service options, such as checking your balance, clearing errors, or reconnecting your package.
The advantage of calling DSTV customer care by phone is that you can get immediate and personalised assistance. The disadvantage is that you may have to wait for a long time before you get connected to a representative or experience poor network quality.
Some tips on how to contact DSTV customer care by phone are:
- Call during off-peak hours to avoid long waiting times.
- Have your smart card number or customer number ready before you call.
- Be polite and respectful to the representative.
- Explain your problem clearly and concisely.
- Ask for a reference number or confirmation code for future reference.
Another way to contact DSTV customer care is by email. You can send an email to dstvnigeria@ng.multichoice.com with your name, smart card number or customer number, phone number, and a brief description of your problem or inquiry. You can also attach any relevant documents or screenshots to support your email.
When you contact DSTV customer care by email, you can expect a reply within 24 hours. However, this may vary depending on the volume of emails they receive or the complexity of your issue.
The advantage of contacting DSTV customer care by email is that you can write in detail and provide evidence for your problem or inquiry. The disadvantage is that you may have to wait for a long time before you get a response or follow up with another email if you don’t get a reply.
Some tips on how to contact DSTV customer care by email are:
- Use a clear and descriptive subject line for your email.
- Include all the relevant information and attachments in your email.
- Use a professional and courteous tone in your email.
- Check your spelling and grammar before sending your email.
- Follow up with a phone call if you don’t get a reply within 24 hours.
Social Media
Another way to contact DSTV customer care is by social media. You can use your Facebook or Twitter account to send them a message or tweet with your problem or inquiry. You can also follow their official pages and accounts to get updates, tips, and offers from DSTV.
Here are the links to their social media pages and accounts:
- Facebook: https://www.facebook.com/dstvng
- Twitter: https://twitter.com/DStvNg
When you contact DSTV customer care by social media, you can expect a reply within a few hours. However, this may vary depending on the time of day or the volume of messages they receive.
The advantage of contacting DSTV customer care by social media is that you can use a convenient and familiar platform to communicate with them. The disadvantage is that you may not get a detailed or satisfactory answer or have to share your personal information publicly.
Some tips on how to contact DSTV customer care by social media are:
- Use direct messages or private messages instead of public posts or comments.
- Use hashtags such as #DSTV or #DSTVCare to get their attention and make your message visible to other users.
- Be polite and respectful in your message or tweet.
- Explain your problem or inquiry briefly and clearly.
- Ask for a direct contact number or email address if you need further assistance.
Live Chat
Another way to contact DSTV customer care is by live chat. You can use the live chat feature on their website to chat with a representative online. You can access the live chat feature by clicking on the live chat icon at the bottom right-hand corner of the website.
Here is the link to their website: https://www.dstv.com/en-ng
When you contact DSTV customer care by live chat, you can expect a reply within a few minutes. However, this may vary depending on the availability of the representatives or the volume of chats they handle.
The advantage of contacting DSTV customer care by live chat is that you can get instant and interactive assistance. The disadvantage is that you may have to wait for a while before you get connected to a representative or experience technical issues with the chat feature.
Some tips on how to contact DSTV customer care by live chat are:
- Use a compatible browser and device to access the live chat feature.
- Have your smart card number or customer number ready before you start the chat.
- Be polite and respectful to the representative.
- Explain your problem or inquiry clearly and concisely.
- Ask for a reference number or confirmation code for future reference.
USSD
Another way to contact DSTV customer care is by USSD. You can use your mobile phone to dial 12068584# and access some self-service options, such as checking your balance, clearing errors, viewing transactions, or reconnecting your package. You can use this method from any network in Nigeria.
When you contact DSTV customer care by USSD, you can expect a reply within a few seconds. However, this may vary depending on your network quality or the availability of the service.
The advantage of contacting DSTV customer care by USSD is that you can use a simple and convenient method to access some self-service options. The disadvantage is that you may not be able to get assistance for complex or specific issues or have to pay for the USSD service.
Some tips on how to contact DSTV customer care by USSD are:
- Use the number registered on their system to dial the USSD code.
- Follow the instructions on your screen to select the option you want.
- Have your smart card number or customer number ready before you dial the USSD code.
- Check your balance before and after using the USSD service.
Another way to contact DSTV customer care is by WhatsApp. You can use your WhatsApp app to send them a message with your problem or inquiry. You can also use their WhatsApp bot to access some self-service options, such as checking your balance, clearing errors, viewing transactions, or reconnecting your package.
Here is their WhatsApp number: 060 060 3788
When you contact DSTV customer care by WhatsApp, you can expect a reply within a few hours. However, this may vary depending on the time of day or the volume of messages they receive.
The advantage of contacting DSTV customer care by WhatsApp is that you can use a popular and free app to communicate with them. The disadvantage is that you may not get a detailed or satisfactory answer or have to wait for a long time before you get a response.
Some tips on how to contact DSTV customer care by WhatsApp are:
- Save their number on your phone and send them a message with “Hello” to get started.
- Use direct messages instead of voice notes or video calls.
- Be polite and respectful in your message.
- Explain your problem or inquiry briefly and clearly.
- Ask for a direct contact number or email address if you need further assistance.
How to Choose the Best DSTV Package
In this section, you will learn how to choose the best DSTV package for your needs and budget. You will also find out the different DSTV packages and prices in Nigeria and what they offer in terms of channels and features. You will also learn how to upgrade or downgrade your package online or by phone.
Factors to Consider When Choosing a DSTV Package
Before you choose a DSTV package, you should consider some factors that may affect your decision, such as:
- Your budget: How much are you willing and able to spend on your DSTV subscription per month?
- Your preferences: What kind of channels and programs do you like to watch? Do you prefer entertainment, sports, news, movies, documentaries, music, kids, or religious channels?
- Your needs: How many people are in your household and what are their viewing habits? Do you need different channels for different rooms or devices? Do you need HD quality or extra features like catch-up or box office?
These factors will help you determine which DSTV package will suit you best and give you the most value for your money.
DSTV Packages and Prices in Nigeria
DSTV offers six different packages in Nigeria, each with a different price and number of channels. Here is a brief overview of each package and what it offers:
| Package | Channels | Price |
|---|---|---|
| DSTV Padi | 40+ | N1,850 |
| DSTV Yanga | 95+ | N2,565 |
| DSTV Confam | 120+ | N4,615 |
| DSTV Compact | 135+ | N6,975 |
| DSTV Compact Plus | 155+ | N10,925 |
| DSTV Premium | 175+ | N18,400 |
- DSTV Padi: This is the cheapest package with a monthly price of N1,850 and 40+ channels. It offers mainly local and free-to-air channels, as well as some entertainment and news channels. It is suitable for those who want a basic and affordable service.
- DSTV Yanga: This is a slightly higher package with a monthly price of N2,565 and 95+ channels. It offers more entertainment and news channels, as well as some sports and movie channels. It is suitable for those who want a balanced and budget-friendly service.
- DSTV Confam: This is a mid-range package with a monthly price of N4,615 and 120+ channels. It offers more sports and movie channels, as well as some documentary and music channels. It is suitable for those who want a diverse and comprehensive service.
- DSTV Compact: This is a higher package with a monthly price of N6,975 and 135+ channels. It offers more premium sports and movie channels, as well as some HD quality and extra features like catch-up and box office. It is suitable for those who want a superior and complete service.
- DSTV Compact Plus: This is a higher package with a monthly price of N10,925 and 155+ channels. It offers more exclusive sports and movie channels, as well as more HD quality and extra features like catch-up and box office. It is suitable for those who want an exceptional and extensive service.
- DSTV Premium: This is the highest package with a monthly price of N18,400 and 175+ channels. It offers all the available sports and movie channels, as well as the highest HD quality and extra features like catch-up and box office. It is suitable for those who want the ultimate and exclusive service.
You can compare the different DSTV packages and prices in Nigeria on their website: https://www.dstv.com/en-ng/packages
How to Upgrade or Downgrade Your DSTV Package
If you want to change your DSTV package, you can easily upgrade or downgrade it online or by phone. Here is how to do it:
Online
To upgrade or downgrade your DSTV package online, you need to have an account on their website or app. If you don’t have one, you can register for free using your smart card number or customer number.
Here are the steps to upgrade or downgrade your DSTV package online:
- Log in to your account on their website or app.
- Go to “My Products” and select your current package.
- Click on “Change Package” and choose the new package you want.
- Confirm your details and payment method.
- Click on “Pay Now” to complete the transaction.
You can also use their self-service portal to upgrade or downgrade your DSTV package online: https://eazy.dstv.com/en-ng
Phone
To upgrade or downgrade your DSTV package by phone, you need to call their customer care number 0803 900 3788 or their landline number 0127 03232 from any network in Nigeria. You can also call their dedicated numbers for different networks, such as MTN, Glo, Airtel, and Etisalat.
Here are the steps to upgrade or downgrade your DSTV package by phone:
- Call their customer care number or landline number from any network in Nigeria.
- Speak to a representative who will assist you with your request.
- Provide your smart card number or customer number and the new package you want.
- Confirm your details and payment method.
- Pay for the new package using your preferred method.
You can also use their USSD code 12068584# or their WhatsApp number 060 060 3788 to upgrade or downgrade your DSTV package by phone.
Conclusion
In conclusion, contacting DSTV customer care and choosing the best package are important steps to enjoy the best service from DSTV. You can contact DSTV customer care using different methods, such as phone, email, social media, live chat, USSD, and WhatsApp.
You can also choose from six different packages, each with a different price and number of channels. By contacting DSTV customer care and choosing the right package, you can save money, access more channels, and enjoy a better viewing experience.
If you have any questions or issues with your DSTV service, don’t hesitate to contact DSTV customer care today. You can also visit their website to compare the different packages and prices in Nigeria and find out more about their offers and features.
